LATE CANCELLATIONS
At Salon Joy, we do our best to make sure all your needs are taken care of. If you have to cancel or change your appointment, just let us know. If you inform us less than 24 hours before your scheduled time, we have to charge a cancellation fee; which would amount to 20% of your booking or rescind deposit - and cannot guarantee we’ll be able to slot you in. Want to find out more? send us an email at: info@salonjoy.com.au
SHIPPING
FREE SHIPPING on ALL orders over $150.00 in Australia.
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*FLAT RATE SHIPPING ON ALL ORDERS BELOW $150.00
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*Valid on orders with an Australian Delivery Address. Minimum order required.
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Flammable items being sent to QLD, SA, WA and NT are restricted to Australia Post eParcel Standard Shipping.
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Flammable items may change the available delivery options for safety reasons.
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*PLease allow 1 - 3 days for processing orders & a further 1 2 -5 days shipping through AUSPOST Standard Post*
RUNNING LATE?
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We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 10 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked.
RETURNS
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Sometimes it just doesn’t work out, and that’s okay! If you change your mind about your purchase, you are welcome to return your product to us.* Items must be returned within 30 days after your purchase date. * We will need to receive the items back unopened, unused and in the original packaging for change of mind* Gift cards/vouchers purchased can not be returned and are not redeemable for cash unless faulty. * Items bought on sale or with the use of discount code will be refunded at the price paid after discount.* Orders placed with gift cards or store credit will have the full amount refunded.
PRIVACY POLICY
Salon Joy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, email addresses & phone.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Salon Joy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you have any queries or complaints about our Privacy Policy please contact us at: INFO@SALONJOY.COM.AU